MY24 Bullit CC X0 AXS RSV GlossCarbon 13f29b02 4af8 A3d3 3fe535a4e318
MY24 Bullit CC X0 AXS RSV MatteCider

Bullit 3 MY24

2023 - 2024

A downhill bike with a built-in chairlift

If you feel the pull of gravity-riding but want extra push to get to the top, the Bullit is for you. Specifically designed to be at home on the biggest-hitting terrain but with the added boost of an electric motor to drop you at the the drop-in of the wildest trails, the Bullit is the nearest thing to owning a downhill bike and a chairlift.

Carbon CC
Front (MM) 170
Rear (MM) 170
Wheel Size MX
Power (W) 630
Shop Spare Parts

Model Specs

Suspension System VPP
Front Derailleur Mount No compatibility
Headset Integrated (IS41/52)
Seat Post Diameter 31.6mm
Seat Clamp Diameter 36.4mm
Shock Length 230mm
Shock Stroke 62.5mm
Fork Compatibility 170-180mm
Bottom Bracket Shell 73mm Threaded
Max Tire Clearance 2.6"
Max Chainring Size 36t
Water Bottle Mounts 1
Shock Bushing Size Front 30x8
Shock Bushing Size Rear 30x8
Rear Brake Mount 200PM

Build Kits

Select a Build Kit

Weight 50.24 lbs / 22.79 kg
Material Carbon CC
Travel 170mm
Wheel Size MX
Shock RockShox Super Deluxe Select, 230x62.5
Fork RockShox Zeb Base, 170mm
Rear Derailleur SRAM NX Eagle, 12spd
Right Shifter SRAM NX
Cassette SRAM PG1230, 12spd, 11-50t
Chain SRAM NX Eagle, 12spd
Chainguide E13 E-Spec+ AL
Headset FSA IS-2/47/42 ACB or Cane Creek 10 IS Integrated
Rear Tire Maxxis Minion DHR II 27.5"x2.4", 3C MaxxTerra, Double Down
Front Tire Maxxis Assegai 29"x2.5", 3C, MaxxGrip, Double Down
Front Hub SRAM MTH 716, 15x110, Torque Cap, 6-Bolt 32h
Front Rim WTB ST i30 TCS 2.0 29"
Rear Hub SRAM MTH 746, 12x148, HG, 6-Bolt, 32h
Rear Rim WTB ST i30 TCS 2.0 27.5"
Front Rotor Avid Centerline 220mm
Rear Rotor Avid Centerline, 200mm
Brakes SRAM DB8
Crankset Shimano EM600 Crank Arms 165mm
Handlebars e13 TRS Base
Stem e.13 Base
Saddle WTB Silverado, CroMo
Seatpost SDG Tellis Dropper, 31.6
Grips / Bar Tape Santa Cruz Bicycles House Grips
Battery Shimano 630Wh Integrated
Drive Unit Shimano Drive Unit DU-EP801
Battery Charger Shimano Battery Charger
Weight 49.93 lbs / 22.65 kg
Material Carbon CC
Travel 170mm
Wheel Size MX
Shock RockShox Super Deluxe Select+, 230x62.5
Fork FOX 38 Float Performance, 170mm
Rear Derailleur SRAM GX Eagle, 12spd
Right Shifter SRAM GX Eagle Single Click, 12spd
Cassette SRAM XG1275 Eagle, 12spd, 10-50t
Chain SRAM GX Eagle, 12spd
Chainguide E13 E-Spec+ AL
Headset Cane Creek 40 IS Integrated Headset
Rear Tire Maxxis Minion DHR II 27.5"x2.4", 3C MaxxTerra, Double Down
Front Tire Maxxis Assegai 29"x2.5", 3C, MaxxGrip, Double Down
Front Hub E13 SL, 15x110, 6-Bolt, 32h
Front Rim RaceFace ARC HD 30 29"
Rear Hub E13 SL E-Spec, 12x148, XD, 6-Bolt, 32h
Rear Rim RaceFace ARC HD 30 27.5"
Front Rotor Avid Centerline 220mm
Rear Rotor Avid Centerline, 200mm
Brakes SRAM Code R
Crankset Shimano EM600 Crank Arms 165mm
Handlebars Santa Cruz eCarbon
Stem Burgtec Enduro MK3, 42mm
Saddle WTB Silverado, CroMo
Seatpost OneUp V2 Dropper Post, 31.6 or RockShox Reverb, 31.6
Grips / Bar Tape Santa Cruz Bicycles House Grips
Battery Shimano 630Wh Integrated
Drive Unit Shimano Drive Unit DU-EP801
Battery Charger Shimano Battery Charger
Weight 49.29 lbs / 22.36 kg
Material Carbon CC
Travel 170mm
Wheel Size MX
Shock RockShox Super Deluxe Select+, 230x62.5
Fork RockShox Zeb Select+, 170mm -or- Fox 38 Performance Elite
Rear Derailleur SRAM GX Eagle AXS T-Type, 12spd
Right Shifter SRAM AXS Pod Bridge
Cassette SRAM GX Eagle T-Type, 10-52t
Chain SRAM GX Eagle T-Type, Flattop, 12spd
Chainguide E13 E-Spec+ AL
Headset Cane Creek 40 IS Integrated Headset
Rear Tire Maxxis Minion DHR II 27.5"x2.4", 3C MaxxTerra, Double Down
Front Tire Maxxis Assegai 29"x2.5", 3C, MaxxGrip, Double Down
Front Hub E13 SL, 15x110, Torque Cap, 6-Bolt, 32h
Front Rim RaceFace ARC HD 30 29"
Rear Hub E13 SL E-Spec, 12x148, XD, 6-Bolt, 32h
Rear Rim RaceFace ARC HD 30 27.5"
Front Rotor SRAM HS2 220mm
Rear Rotor SRAM HS2 200mm
Brakes SRAM Code Bronze Stealth
Crankset Shimano EM900 HollowTech Crank Arms 165mm
Handlebars Santa Cruz eCarbon
Stem Burgtec Enduro MK3, 42mm
Saddle WTB Silverado Medium, CroMo
Seatpost OneUp V2 Dropper Post, 31.6 -or- Reverb Stealth -or- Fox Transfer
Grips / Bar Tape Santa Cruz Bicycles House Grips
Battery Shimano 630Wh Integrated
Drive Unit Shimano Drive Unit DU-EP801
Battery Charger Shimano Battery Charger
Weight 50.47 lbs / 22.89 kg
Material Carbon CC
Travel 170mm
Wheel Size MX
Shock RockShox Super Deluxe Select+ Coil, 230x62.5
Fork RockShox Zeb Select+, 170mm -or- Fox 38 Performance Elite
Rear Derailleur SRAM GX Eagle AXS T-Type, 12spd
Right Shifter SRAM AXS Pod Bridge
Cassette SRAM GX Eagle T-Type, 10-52t
Chain SRAM GX Eagle T-Type, Flattop, 12spd
Chainguide E13 E-Spec+ AL
Headset Cane Creek 40 IS Integrated Headset
Rear Tire Maxxis Minion DHR II 27.5"x2.4", 3C MaxxTerra, Double Down
Front Tire Maxxis Assegai 29"x2.5", 3C, MaxxGrip, Double Down
Front Hub E13 SL, 15x110, Torque Cap, 6-Bolt, 32h
Front Rim RaceFace ARC HD 30 29"
Rear Hub E13 SL E-Spec, 12x148, XD, 6-Bolt, 32h
Rear Rim RaceFace ARC HD 30 27.5"
Front Rotor SRAM HS2 220mm
Rear Rotor SRAM HS2 200mm
Brakes SRAM Code Bronze Stealth
Crankset Shimano EM900 HollowTech Crank Arms 165mm
Handlebars Santa Cruz eCarbon
Stem Burgtec Enduro MK3, 42mm
Saddle WTB Silverado Medium, CroMo
Seatpost OneUp V2 Dropper Post, 31.6 -or- Reverb Stealth -or- Fox Transfer
Grips / Bar Tape Santa Cruz Bicycles House Grips
Battery Shimano 630Wh Integrated
Drive Unit Shimano Drive Unit DU-EP801
Battery Charger Shimano Battery Charger
Weight 49.1 lbs / 22.27 kg
Material Carbon CC
Travel 170mm
Wheel Size MX
Shock RockShox Super Deluxe Ultimate, 230x62.5
Fork RockShox Zeb Ultimate, 170mm -or- Fox 38 Float Factory
Rear Derailleur SRAM X0 Eagle AXS T-Type, 12spd
Right Shifter SRAM AXS Pod Bridge
Cassette SRAM X0 Eagle T-Type, 10-52t
Chain SRAM X0 Eagle T-Type, Flattop, 12spd
Chainguide E13 E-Spec+ AL
Headset Cane Creek 40 IS Integrated Headset
Rear Tire Maxxis Minion DHR II 27.5"x2.4", 3C MaxxTerra, Double Down
Front Tire Maxxis Assegai 29"x2.5", 3C, MaxxGrip, Double Down
Front Hub DT Swiss 350, 15x110, Torque Cap, 6-Bolt, 28h
Front Rim Reserve 30|HD 29"
Rear Hub DT Swiss 350, 12x148, XD, 6-Bolt, 24t, 32h
Rear Rim Reserve 31|DH 27.5"
Front Rotor SRAM HS2 220mm
Rear Rotor SRAM HS2 200mm
Brakes SRAM Code Silver Stealth
Crankset Shimano EM900 HollowTech Crank Arms 165mm
Handlebars Santa Cruz e35 Carbon Bar, 800mm
Stem Burgtec Enduro MK3, 42mm
Saddle WTB Silverado Medium, Ti
Seatpost OneUp V2 Dropper Post, 31.6 -or- RockShox Reverb Stealth -or- Fox Transfer
Grips / Bar Tape Santa Cruz Bicycles House Grips
Battery Shimano 630Wh Integrated
Drive Unit Shimano Drive Unit DU-EP801
Battery Charger Shimano Battery Charger, Powerpack 1 Battery
Weight 49.87 lbs / 22.62 kg
Material Carbon CC
Travel 170mm
Wheel Size MX
Shock RockShox Super Deluxe Ultimate Coil, 230x62.5
Fork RockShox Zeb Ultimate, 170mm -or- Fox 38 Float Factory
Rear Derailleur SRAM X0 Eagle AXS T-Type, 12spd
Right Shifter SRAM AXS Pod Bridge
Cassette SRAM X0 Eagle T-Type, 10-52t
Chain SRAM X0 Eagle T-Type, Flattop, 12spd
Chainguide E13 E-Spec+ AL
Headset Cane Creek 40 IS Integrated Headset
Rear Tire Maxxis Minion DHR II 27.5"x2.4", 3C MaxxTerra, Double Down
Front Tire Maxxis Assegai 29"x2.5", 3C, MaxxGrip, Double Down
Front Hub DT Swiss 350, 15x110, Torque Cap, 6-Bolt, 28h
Front Rim Reserve 30|HD 29"
Rear Hub DT Swiss 350, 12x148, XD, 6-Bolt, 24t, 32h
Rear Rim Reserve 31|DH 27.5"
Front Rotor SRAM HS2 220mm
Rear Rotor SRAM HS2 200mm
Brakes SRAM Code Silver Stealth
Crankset Shimano EM900 HollowTech Crank Arms 165mm
Handlebars Santa Cruz e35 Carbon Bar, 800mm
Stem Burgtec Enduro MK3, 42mm
Saddle WTB Silverado Medium, Ti
Seatpost OneUp V2 Dropper Post, 31.6 -or- RockShox Reverb Stealth -or- Fox Transfer
Grips / Bar Tape Santa Cruz Bicycles House Grips
Battery Shimano 630Wh Integrated
Drive Unit Shimano Drive Unit DU-EP801
Battery Charger Shimano Battery Charger, Powerpack 1 Battery

Geometry

All units are in millimeters or degrees.
m l xl xxl
Reach 450 475 495 515
Stack 621 630 648 670.4
Head tube angle 64° 64° 64° 64°
Seat Tube Length 405 430 460 500
Front Center 789.4 818.8 847.5 878.5
BB Height 348 348 348 348
BB Drop 25.5/6.5 25.5/6.5 25.5/6.5 25.5/6.5
Wheelbase 1238.5 1267.9 1296.7 1327.7
Rear Center 449 449 449 449
Head Tube Length 100 110 130 155
Top Tube Length 591.3 619.2 644.9 672.1
Seat Tube Angle 77.2° 77.1° 77° 76.8°
Standover Height 748 747 745 745

Size Guide

Medium
165cm 5'5" - 175cm 5'9" Reach: 450mm
Large
175cm 5'9" - 185cm 6'1" Reach: 475mm
X-Large
185cm 6'1" - 193cm 6'4" Reach: 495mm
XX-Large
193cm 6'4" - 200cm 6'7" Reach: 515mm

Suspension Setup

Rockshox Zeb Base 170
Rider Weight (lbs) Rider Weight (kgs) Pressure (psi) Rebound (from closed)
100 45 39 13
120 54 47 12
140 64 55 11
160 73 64 11
180 82 72 10
200 91 80 9
220 100 88 8
Rockshox Super Deluxe Select
Rider Weight (lbs) Rider Weight (kgs) Pressure (psi) Sag Rebound (from closed)
100 45 100 29-32%, 18-20mm 7
120 54 125 29-32%, 18-20mm 7
140 64 145 29-32%, 18-20mm 7
160 73 170 29-32%, 18-20mm 6
180 82 190 29-32%, 18-20mm 6
200 91 215 29-32%, 18-20mm 6
220 100 235 29-32%, 18-20mm 5
240 109 260 29-32%, 18-20mm 5
260 118 280 29-32%, 18-20mm 5
Fox 38 Performance 170
Rider Weight (lbs) Rider Weight (kgs) Pressure (psi) Rebound (from closed)
120 54 76 12
130 59 80 11
140 64 84 10
150 68 88 9
160 73 92 8
170 77 96 7
180 82 99 6
190 86 104 5
200 91 109 4
210 95 114 3
220 100 119 2
230 104 123 1
Rockshox Super Deluxe Select Plus
Rider Weight (lbs) Rider Weight (kgs) Pressure (psi) Sag Rebound (from closed)
100 45 100 29-32%, 18-20mm 7
120 54 125 29-32%, 18-20mm 7
140 64 145 29-32%, 18-20mm 7
160 73 170 29-32%, 18-20mm 6
180 82 190 29-32%, 18-20mm 6
200 91 215 29-32%, 18-20mm 6
220 100 235 29-32%, 18-20mm 5
240 109 260 29-32%, 18-20mm 5
260 118 280 29-32%, 18-20mm 5
MY24 Rockshox Zeb Select Plus 170
Rider Weight (lbs) Rider Weight (kgs) Pressure (psi) Rebound (from closed)
100 45 47 12
120 54 55 11
140 64 64 10
160 73 72 9
180 82 80 8
200 91 88 6
220 100 96 4
240 109 104 3
Rockshox Super Deluxe Select Plus
Rider Weight (lbs) Rider Weight (kgs) Pressure (psi) Sag Rebound (from closed)
100 45 100 29-32%, 18-20mm 7
120 54 125 29-32%, 18-20mm 7
140 63 145 29-32%, 18-20mm 7
160 72 170 29-32%, 18-20mm 6
180 81 190 29-32%, 18-20mm 6
200 90 215 29-32%, 18-20mm 6
220 99 235 29-32%, 18-20mm 5
240 108 260 29-32%, 18-20mm 5
260 117 280 29-32%, 18-20mm 5
MY24 Rockshox Zeb Select Plus 170
Rider Weight (lbs) Rider Weight (kgs) Pressure (psi) Rebound (from closed)
100 45 47 12
120 54 55 11
140 64 64 10
160 73 72 9
180 82 80 8
200 91 88 6
220 100 96 4
240 109 104 3
Rockshox Super Deluxe Select Plus Coil
Rider Weight (lbs) Rider Weight (kgs) Spring Rate Sag Preload Rebound (from closed)
100 45 300 28-32%, 17.5-20mm 1-2 turns 11
120 54 350 28-32%, 17.5-20mm 1-2 turns 10
140 64 400 28-32%, 17.5-20mm 1-2 turns 9
160 73 450 28-32%, 17.5-20mm 1-2 turns 8
180 82 500 28-32%, 17.5-20mm 1-2 turns 7
200 91 550 28-32%, 17.5-20mm 1-2 turns 6
220 100 600 28-32%, 17.5-20mm 1-2 turns 5
240 109 650 28-32%, 17.5-20mm 1-2 turns 5
260 118 700 28-32%, 17.5-20mm 1-2 turns 4
Rockshox Zeb Ultimate 170
Rider Weight (lbs) Rider Weight (kgs) Pressure (psi) Rebound (from closed) Compression (L/H from middle)
100 45 39 13 middle
120 54 47 12 middle
140 64 55 11 middle
160 73 64 10 middle
180 82 72 9 middle
200 91 80 8 middle
220 100 88 6 middle
240 109 96 4 middle
Rockshox Super Deluxe Ultimate
Rider Weight (lbs) Rider Weight (kgs) Pressure (psi) Sag Rebound (from closed) Compression (L/H from middle)
100 45 100 29-32%, 18-20mm 7 -1/-1
120 54 125 29-32%, 18-20mm 6 -1/-1
140 63 145 29-32%, 18-20mm 6 -1/-1
160 72 170 29-32%, 18-20mm 5 -1/-1
180 81 190 29-32%, 18-20mm 5 -1/-1
200 90 215 29-32%, 18-20mm 4 -1/-1
220 99 235 29-32%, 18-20mm 4 -1/-1
240 108 260 29-32%, 18-20mm 3 -1/-1
260 117 280 29-32%, 18-20mm 3 -1/-1
Rockshox Zeb Ultimate 170
Rider Weight (lbs) Rider Weight (kgs) Pressure (psi) Rebound (from closed) Compression (from middle)
100 45 39 13 middle
120 54 47 12 middle
140 64 55 11 middle
160 73 64 10 middle
180 82 72 9 middle
200 91 80 8 middle
220 100 88 6 middle
240 109 96 4 middle
Rockshox Super Deluxe Ultimate Coil
Rider Weight (lbs) Rider Weight (kgs) Spring Rate Sag Preload Rebound (from closed) Compression (L/H from middle)
100 45 300 28-32%, 17.5-20mm 1-2 turns 11 -1/-1
120 54 350 28-32%, 17.5-20mm 1-2 turns 10 -1/-1
140 63 400 28-32%, 17.5-20mm 1-2 turns 9 -1/-1
160 72 450 28-32%, 17.5-20mm 1-2 turns 8 -1/-1
180 81 500 28-32%, 17.5-20mm 1-2 turns 7 -1/-1
200 90 550 28-32%, 17.5-20mm 1-2 turns 6 -1/-1
220 99 600 28-32%, 17.5-20mm 1-2 turns 5 -1/-1
240 108 650 28-32%, 17.5-20mm 1-2 turns 5 -1/-1
260 117 700 28-32%, 17.5-20mm 1-2 turns 4 -1/-1

Transmission Setup

Frame Size Flip Chip Setup Key Setup Cog 32T 34T 36T
S High A 7 116 116 118
M High B 7 116 118 118
L High A 7 116 118 118
XL High A 7 118 118 120
XXL High A 7 118 118 120
S Low A 7 116 118 118
M Low A 7 116 118 118
L Low A 7 118 118 120
XL Low A 7 118 118 120
XXL Low A 7 118 118 120

Exploded Diagrams

Battery Cover, Seat Collar, Downtube Protector, and Headbadge
label part_number quantity name blurb torque
A 67-19217 1 Head Tube Badge Clean frame surface, center on headtube
B 72-21292 1 Shimano BM-E8030 For EP801 use battery mount BM-EN801 (72-24168)
C 78-21554 1 Shimano BT-E8036 For EP801 use battery BT-EN806 (78-24169)
D 26-18382 6 M4x12 BHCS Apply grease to treads 0.65 Nm
E 30-22329 1 Bullit 3C battery cover
F 26-15939 2 M3x12 BHCS Apply Loctite 242 to threads 0.1 Nm
G 30-22358 1 DU Protector
H 26-22358 1 M3x6 Apply Loctite 242 to threads 0.6 Nm
I 26-19207 2 Hose Grommet
J 34-20201 2 36.4 Seat Collar
Exploded Diagram of Bullit
Upper and Lower Linkage Bolts
label part_number quantity torque name blurb
A 26-20122 2 16 Nm M10x23 Screw Apply Loctite 242 to threads only, apply grease to shaft only
B 26-21360 2 Water Bottle Screw
C 08-22343 2 20 Nm Pivot Axle M15x91 Apply Loctite 242 to threads only, apply grease to shaft only
D 26-15633 3 M6 Tapered Washer Apply grease to surface
E 26-11817 3 M6 Washer
F 26-15947 3 9 Nm M6x20 SHCS Apply Loctite 242 to threads
G 26-21231 1 22 Nm M8x50 Shock Bolt Apply loctite 242 to threads
H 72-21270 1 Shimano EW-CP100 Charge port for EP8 & EP801
I 26-15939 2 0.1 Nm M3x12 BHCS Apply Loctite 242 to threads
J 26-21223 1 12.5 Nm M8x20 BHCS Apply Loctite 242 to threads
K 72-21559 1 Shimano DC-EP800 For EP801 use DC-EP801 (72-24172)
L 08-20879 1 20 Nm Pivot Axle M15x72 Apply Loctite 242 to threads only, apply grease to shaft only
M 26-21231 1 22 Nm M8x50 Shock Bolt Apply loctite 242 to threads
Exploded Diagram of Bullit
Rear Axle, Derailleur Hanger, and Chainstay Protector
label part_number quantity name blurb torque
A 08-22209 1 Rear axle 12x173.7 Apply grease to shaft and threads
B 23-23491 1 SCB UDH Interchangeable with Sram UDH
C 26-23492 1 SCB UDH screw Reverse thread 20 Nm
D 30-21226 1 Chainstay Protector
E 26-15939 1 M3x12 BHCS Apply Loctite 242 to threads 0.1 Nm
F 30-20189 1 Chainstay Protector
G 26-21223 3 M8x20 BHCS Apply Loctite 242 to threads 12.5 Nm
H 26-18382 2 M4x12 BHCS Apply grease to treads 0.65 Nm
I 49-21567 1 Lower Link Fender
J 30-21453 1 Seatstay Protector
K 26-21361 1 Hose Grommet Single
L 26-15939 1 M3x12 BHCS Apply Loctite 242 to threads 0.1 Nm
M 72-22286 1 Shimano Speed Sensor Use for both EP8 & EP801
Exploded Diagram of Bullit
Upper Link
label part_number quantity name blurb
A 29-22342 1 Upper Link
B 11-12681 2 6900-2RS Bearing
C 26-15533 2 M10x3 Washer Apply grease to inner surface
D 26-11612 2 Bearing Dust Shield Apply grease to inner surface
E 11-12218 2 6902-2RS Max Bearing
F 26-17013 1 15x40.25 Bearing Spacer
Exploded Diagram of Bullit
Lower Link
label part_number quantity name blurb torque
A 29-22341 1 Lower Link
B 11-17708 4 6902-1ZR Bearing
C 26-11612 4 Bearing Dust Shield Apply grease to inner surface
D 26-20880 1 15x32 Bearing Spacer
E 26-17707 1 15x48 Bearing spacer
F 26-12678 1 M6 Grease Fitting 9 Nm
G 26-15532 1 M5x5 Set Screw Apply Loctite 242 to threads, titghten until flush 0.5 Nm
Exploded Diagram of Bullit

Manuals & Files

If you're looking for more information about your bike check our the Santa Cruz Bicycles Owner's Manual.

FAQs

No, this is not compatible. Full stop.

We spec eBike compatible forks as standard. You can swap out the fork with other eBike compatible forks. The Bullit is designed around 170mm/29er forks as standard - 583mm Axle to Crown

Yoour ebike can still be pedaled without the battery/motor active. If the loss of power wasn't due to fully draining the battery, first try turning it off and on again, if that doens't help, contact customer service.

From Shimano - BT-E8036. Spare Bullit battery covers are also available.You can check out battery care in the STEPS manual as well.

No, the Heckler and Bullit batteries have a different physical size and are not interchangeable.

630 Watt Hours for Bullit.

The battery capacity is 630 Watt Hours for Bullit. Many factors deterimine range; weight, location, gradient, mode your riding in, ambient temperature, etc. We suggest using the Shimano STEPS App, or the range function on the display unit for the best estimate.

You can, but definitely not recommended. It would reduce BB height, pedal to ground clearance and negatively affect handling characteristics.

No. 27.5" rear wheel only.

This bike uses Shimano STEPS for the drive unit so no special tools are needed. You may want to add a Di2 tool and 4mm for battery removal to your toolkit though.

Yes! We do have OE Coil rear shock options for the Bullit.

Shock size is 230mm x 62.5mm, but we tune the OE rear shock specifically for the Bullit model

No, using a longer stroke shock could damage the frame.

The serial number on our emtb's is located on the frame, behind the lower link above the motor. Feel free to reach out toRider Supportwith any questions

Current TSA regulations can be found here.

Detailed Bluetooth connection instructions are located in the Shimano manual included with your bike, or on the Shimano STEPS app.

Yes, detailed firmware update instructions are located on the Shimano STEPS app or software.

Yes, Shimano supplies two ports on the drive unit to support Shimano or Shimano-approved accessories. Please refer to the Shimano manual that came with your bike to set up your accessories.

The bike can still be pedaled without the battery/motor active. If the loss of power wasn't due to fully draining the battery, contact customer service.

The Shimano STEPS System is water resistant and our frame is designed to drain water. However we don't recommend power washing any of our bikes.

Yes, but only the E13 LG1+ 34t Shimano STEPS one we spec.

E7000 has a black and white screen and is slightly smaller than the EM800. The EM800 display is larger, has a color screen, backlight brightness adjustments and a power assist indicator (graph)